Refund Policy

Read how Kasurisoghat.pk handles refund requests, wrong items, damaged parcels, missing products and order issues for Kasuri sweets and mithai boxes.

Our Refund Policy

Kasurisoghat.pk deals with food products sourced from famous shops based in Kasur. Because sweets are perishable and prepared or arranged for specific orders, refunds are reviewed carefully.

Refunds are not automatic for every order. Each case is checked based on the issue, proof shared by the customer and delivery status.

When A Refund Or Replacement May Be Reviewed

A refund, replacement or partial adjustment may be reviewed in selected cases.

Wrong item delivered.
Missing item from the order.
Parcel received in visibly damaged condition.
Order not delivered after confirmation and dispatch issue is verified.
Product condition issue reported with clear proof within the required time.

For any issue, customers should contact support as soon as possible with order number, photos and details.

When Refunds Are Not Available

Refunds may not be accepted in some cases because sweets are food products and delivery depends on timing, handling and customer availability.

Customer changed their mind after dispatch.
Customer refused the parcel without a valid issue.
Incorrect address or phone number was provided.
Customer was unavailable at delivery time.
Product was opened, used or stored incorrectly after delivery.
Issue was reported too late after receiving the order.

Damaged Parcel Or Wrong Item

If the parcel is damaged or the wrong item is received, contact us within 24 hours of delivery.

Share your order number.
Share clear parcel photos.
Share product photos before consuming or discarding the item.
Explain the issue clearly on WhatsApp.

Important: Claims without photos, order details or timely reporting may not be accepted.

Order Cancellation

Customers may request cancellation before the order is sourced or dispatched.

Once sweets are arranged from a famous shop in Kasur or dispatched for delivery, cancellation may not be possible.

Advance Payment Orders

For selected city deliveries, bulk orders, wedding mithai boxes or corporate sweet boxes, advance payment may be required before processing.

If an advance-paid order cannot be arranged due to product unavailability, our team may offer a replacement option, adjustment or refund after review.

Bulk, Wedding & Corporate Orders

Bulk orders are handled differently because products are arranged in larger quantity and may require advance confirmation.

Order details should be confirmed before processing.
Quantity, city, delivery date and packaging needs should be clear.
Cancellation after sourcing may not be accepted.
Refunds are reviewed based on the stage of order processing.

How To Request A Refund Review

To request a refund review, contact us on WhatsApp with complete details.

Order number
Name and phone number used for order
Issue details
Clear photos if the claim is about damage, wrong item or missing item
Delivery date and city

Refund Review Time

Refund reviews may take time because we may need to check order details, delivery status and the related famous shop in Kasur.

Once the issue is reviewed, our team will inform the customer about the next step.

Contact For Refund Support

For refund, replacement, missing item or damaged parcel support, contact Kasurisoghat.pk.

Website: Kasurisoghat.pk
WhatsApp: 0328 9277688
Support topics: refund review, damaged parcel, wrong item, missing item and order cancellation

Last updated: June 25, 2026

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